Shipping Policy
Delivery
(a) This clause applies to delivery within New Zealand.
(b) For delivery outside of New Zealand, please contact Radburnd Cellars directly on +64 6 6511815 or by email on hello@radburndcellars.co.nz.
(c) Any freight or handling charges in relation to the customer’s order will be notified to them at the time of placing the order and will be added to the total price if applicable, and shall be payable at the same time as payment for the relevant products.
(d) There will be no freight charge if the customer purchases 6 bottles (or more) going to the same delivery address.
(e) Product(s) will be delivered by courier to the customer or the delivery address specified by the customer. Radburnd Cellars may, in its absolute discretion, refuse to deliver a product(s) to a customer's address or a delivery address specified by a customer.
(f) If Radburnd Cellars is unable to deliver a product(s) to the customer's address or the delivery address by courier, the customer agrees that Radburnd Cellars may arrange for the product(s) to be delivered to a recognised freight collection or by an alternative agent such as rural post. In such a case the delivery may be delayed.
(g) Radburnd Cellars shall take all reasonable steps to make deliveries within 5 working days from confirmation of order and/or receipt of payment and based on the product being available for sale. However, the customer acknowledges that Radburnd Cellars ability to deliver is dependent upon the delivery address and location.
(h) Delivery is deemed to have taken place once the product has been left at the delivery address. Instructions from the customer to leave wine unattended at the point of delivery is done so at the customer's risk. Radburnd Cellars accepts no liability for the theft, spoiling or any other damage caused to the product when it is left at an unattended delivery address.
(i) Radburnd Cellars is not liable for failure to deliver within a reasonable time where that failure has been due to causes beyond the control of Radburnd Cellars.
(j) Where Radburnd Cellars fail to deliver or delay delivery of the customer’s order or part of, or where any loss is incurred by the customer in relation to such delivery and is within the control of Radburnd Cellars, liability shall be restricted to payment of the cost of replacing the order or part of the order, as Radburnd Cellars may determine (at its sole discretion).
(k) Advice regarding order shortages or damage in transit must be given to Radburnd Cellars as soon as reasonably practical on 06 6511815 or hello@radburndcellars.co.nz
Title/Risk
(a) Title to the product(s) shall pass to the customer once the product(s) is dispatched from Radburnd Cellars, provided Radburnd Cellars has received the full price payable for those products (and any associated costs) in cleared funds.
(b) Risk in the product(s) shall pass to the customer once the product(s) is dispatched from Radburnd Cellars.
Guarantee of Quality
(a) Radburnd Cellars guarantee the product(s) will be delivered within New Zealand in good quality and condition.
(b) Where the customer is able to satisfy Radburnd Cellars that the delivered product(s) was not in good quality or condition at the time of delivery Radburnd Cellars agrees to replace the product(s) and/or refund the purchase price (subject to clause(c) below).
(c) Where the customer is unsatisfied with the quality of the product(s) and require a replacement or refund, the customer must notify Radburnd Cellars as promptly as is practicable.
(d) Return or replacement of product will be provided at the discretion of Radburnd Cellars.
Please see our Terms & Conditions for full detail.
